FAQ

We highly encourage our LYLA products to be stored in a cool and dry place. Avoid contact with direct sunlight.

The majority of our products are 100% vegan except for a few. Please check the product description for specific products.

Our products are produced by a halal-certified manufacturer.

We only use colors, flavors and sweeteners derived from natural sources.

Yes, you can consume LYLA before or after meals. We highly recommend consuming it in the morning.

The batch number and expiry date will be printed on each sachet and packaging box. Each batch, thus, has different expiry dates. In general, the products can last up to 2 years from manufacture date in powder form.

It is not advisable for pregnant women to consume LYLA.

Select your choice of product and add it to your cart before "Check Out", the website will redirect you to fill in your personal details before making payments.

We accept credit card payments (Visa, Master and American Express) as well as Apple and Google Pay

Unfortunately, you are unable to apply more than 1 promo code or discount to your order

You will be provided with a tracking number as soon as your product has been shipped out.

Most of our orders are shipped out within 24 hours. Delivery time: You will receive your order between 1 and 7 working days.

Currently we are shipping our products to Malaysia, Indonesia, Hong Kong, Philippines and Singapore.

Kindly email us at hello@getlyla.com alongside the order number and the issue you are facing. We will conduct an investigation and depending on the severity of the case. Rest assured, we will do our best to resolve the matter for you.

We are able to cancel your order as long as your products have not already been packaged and shipped. Please get in touch with our customer service via email at hello@getlyla.com